Tech Concierge by NewGen International — Terms of Use. Version 1.2, effective 5 October 2026.
These Terms apply to newgen.market, the client portal at app.newgen.market, the Tech Concierge app for iOS and Android, the Telegram Mini App and the Concierge on WhatsApp and Telegram (together, the "Services").
If your organisation has signed a Tech Concierge Platform Subscription Agreement (the "Agreement"), the Agreement governs the subscription and prevails over these Terms if the two conflict.
1.1 By opening an account or using the Services you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.
1.2 The Services are provided by NewGen International Inc., a corporation organised in the State of Florida, United States of America ("NewGen", "we"), together with its affiliates. The NewGen entity that contracts with your organisation depends on the country where your organisation is established:
the United Arab Emirates and every country not listed below: NewGen International Inc., Miami, Florida, USA;
the European Economic Area, the United Kingdom and Switzerland: NewGen Europe OÜ, Tallinn, Estonia;
the United Arab Emirates, from the date announced on newgen.market: NewGen's affiliate in the United Arab Emirates.
Until your organisation adds its company details to its account, NewGen International Inc. provides the Services to you. References to "NewGen" include the entity that contracts with your organisation.
1.3 If you use the Services on behalf of an organisation that has signed the Agreement, the Agreement governs the subscription, fees, tokens, service levels, ownership and termination. These Terms apply to your use of the Services as an individual user.
2.1 The Services are for business use. You must be at least 18 years old and authorised to act for the organisation you name in your account.
2.2 You can open an account with a six-digit code sent to your email address, or by signing in with Google or with Apple. People who have set a password may also sign in with it. Opening an account does not commit you or your organisation to buy anything: fees are payable only under an Agreement your organisation has signed.
2.3 Opening an account starts a free trial of the Services: seven (7) days, or a longer period NewGen gives your organisation. Nothing is asked of you to use the Services during the trial — no trade licence, no tax registration number, no payment details — and your organisation has the Services as a client would, with a named engineer and an allowance of work for the trial's days. Nothing is payable for the trial and nothing renews by itself. One free trial is given per person and per organisation. NewGen may extend a trial, and may end it early if the Services are misused.
2.4 To keep the Services after the trial, your organisation gives the details the Agreement needs — your contact details, its legal name and country, its trade licence, its tax registration number where one is required, the plan and payment method, the website and app details and the rules for generated content — signs the Agreement and pays the first invoice. These steps appear in your account near the end of the trial, or earlier if you ask. The first payment ends the trial and starts the subscription. If the trial ends without it, the Services pause and some parts of the portal and the app lock until the Agreement is signed and paid; your account and what was set up for it are kept as our Privacy Policy describes.
2.5 Everything you give us must be accurate and yours to give. You confirm that you are authorised to act for the organisation you name. We may verify what you give us, including by reviewing the trade licence you upload, and we may decline to enter into an Agreement.
2.6 Your organisation's account owner may add you as an authorised user and may remove you. What you do through the Services within your role binds your organisation, including requests, approvals of estimates and content, and purchases of overage blocks.
2.7 Keep your email account, your Google or Apple account, one-time codes, any password and your linked channels secure. Tell us at once at [email protected] if you think your account has been used without your authority. We may rely on any instruction received from a linked channel or a signed-in session.
2.8 You can delete your account in Settings in the portal or the app. If your organisation has not signed an Agreement, the account is deleted straight away. If it has, deleting is handled as a data-protection request under our Privacy Policy and does not end the Agreement, which ends only as the Agreement provides.
3.1 The Services let authorised users of a client organisation open and set up an account, view their token balance, invoices and requests, make requests, order videos, approve content, report incidents, pay invoices and communicate with NewGen's Concierge and staff.
3.2 The Concierge is an automated assistant. It classifies and estimates requests, answers questions from your account data and hands other matters to a person. You may ask for a person at any time.
3.3 We may change, improve or discontinue features of the Services. We will not materially reduce what your organisation is entitled to under an Agreement without the notice that Agreement requires.
4.1 You must not use the Services to:
break any law or infringe anyone's rights;
upload content that is unlawful, defamatory or infringing, or that you have no right to use;
send unsolicited communications, or use content we generate for spam;
try to reach another organisation's data, probe or disrupt the Services, or get round security or usage limits;
reverse-engineer, copy or create derivative works of the platform, or use the Services to build a competing product;
extract data from the Services with automated tools, other than through exports we provide;
manipulate the Concierge into acting outside your authority or outside the rules of your Agreement.
4.2 We may suspend or remove access for a breach of this section.
5.1 Content that you or your organisation upload remains yours. You grant NewGen a licence to use it to provide the Services.
5.2 Some content and some of the Concierge's answers are produced with artificial-intelligence tools and may contain errors. Estimates given by the Concierge are estimates. You are responsible for reviewing content before it is published and for the accuracy and lawfulness of what is said about your organisation's products and services. Our Privacy Policy explains which AI provider we use and what we send it.
5.3 Nothing in the Services is legal, financial, tax or other professional advice. Reports and findings we provide are for your organisation's information and decisions.
5.4 If you give us feedback or suggestions, we may use them without any obligation to you.
6.1 The Services, the platform and its software, designs, templates, prompts and documentation are owned by NewGen or its licensors. You receive only the right to use the Services in accordance with these Terms and any Agreement.
6.2 Tech Concierge, NewGen, the NewGen logo and newgen.market are trade marks or trade names of NewGen International Inc. and its affiliates.
7.1 The Tech Concierge app is licensed, not sold, to you for use on devices you own or control, under these Terms and the rules of the app store you obtained it from.
7.2 Apple. If you obtained the app from the Apple App Store: these Terms are between you and NewGen, not Apple; Apple has no obligation to provide maintenance or support for the app; Apple is not responsible for any claim relating to the app, including product liability, legal compliance or intellectual property claims; if the app fails to conform to any applicable warranty you may notify Apple, which will refund the purchase price (if any) and has no other warranty obligation; you confirm that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country and are not on any U.S. Government list of prohibited or restricted parties; Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
7.3 Google. If you obtained the app from Google Play, Google's terms apply in addition to these Terms, and Google is not responsible for the app or for these Terms.
7.4 Signing in with Google or Apple, and messaging us on WhatsApp or Telegram, are subject to those providers' own terms. We are not responsible for their availability or conduct.
8.1 We aim to keep the Services available at all times but do not guarantee uninterrupted access. Service levels, where any apply, are set out in the Agreement.
8.2 We may suspend access for maintenance, security or legal reasons, for a breach of these Terms, or for non-payment under an Agreement as that Agreement provides.
9.1 Our Privacy Policy explains how we handle personal data. By using the Services you acknowledge it.
10.1 To the extent the law allows, the Services are provided "as is" and we exclude all implied warranties, including of fitness for a particular purpose and non-infringement.
10.2 Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be limited by law.
10.3 Subject to 10.2, NewGen is not liable for indirect or consequential loss, or for loss of profit, business, goodwill or data. Where your organisation has an Agreement, NewGen's liability is as limited in that Agreement. Otherwise NewGen's total liability to you in connection with the Services is limited to AED 1,000 or its equivalent in your currency.
10.4 You will indemnify NewGen against claims arising from your breach of these Terms or your unlawful use of the Services.
11.1 You may stop using the Services at any time and may delete your account as described in 2.8. Your organisation's account owner may remove your access. We may suspend or end your access for a breach of these Terms. Sections 5, 6, 10, 12 and 13 continue to apply afterwards.
12.1 These Terms are governed by the laws of the State of Florida, United States of America, without regard to its conflict-of-laws rules, and the state and federal courts in Miami-Dade County, Florida have exclusive jurisdiction over any dispute about them.
12.2 Where your organisation has an Agreement, disputes about the Services are governed by the law and heard in the forum stated in the Agreement — for organisations established in the United Arab Emirates, the laws of the Dubai International Financial Centre and the DIFC Courts.
12.3 Nothing in this section takes away protections of the law of your country of residence that cannot be excluded by agreement.
13.1 We may update these Terms. We will publish the new version at newgen.market/terms with its effective date and, for material changes, tell account holders by email at least 14 days before they take effect. Using the Services after the effective date means you accept the new version.
13.2 If any provision is unenforceable, the rest remains in force. No waiver is effective unless it is in writing. You may not assign these Terms; we may assign them to a successor of our business.
13.3 These Terms are written in English. Any translation is for convenience only and the English text prevails.
13.4 Contact: NewGen International Inc., 1221 Brickell Center, Miami, FL 33131, United States of America · [email protected].