A photo on Instagram at 23:10
A customer sends a photo of an L-shaped sofa: “Can you make this in 3.2 metres, in beige?” Your showroom closed at 10.
- The message lands in your list with the photo, the channel and the time, under the customer's name.
- Within a minute the assistant asks the two lengths, the fabric he likes (linen, velvet or bouclé), whether he needs a sofa bed or storage, and where the sofa will stand.
- From your price list it gives the range for that size and fabric grade, and the lead time. Never a figure your team has not set.
- It offers the next showroom slots to see the swatches, or a measurement visit at home, and books the one he picks.
- In the morning your salesman finds the conversation, the photo and the visit in his calendar.
What changesThe customer has a price and a visit before he asks the next showroom.


