FAQ

Your website, a mobile app for your customers, a CRM, the AI Concierge on WhatsApp, video on demand, all technical operations — hosting, monitoring, backups, security updates, domains, app stores, incident response — and a quarterly business review. There is one plan and no tiers.

One token is one dirham of delivered work. You get 3,600 every month. A platform fee of 600 covers hosting, monitoring, backups, app-store presence and unlimited use of the Concierge. Work is 120 tokens an hour of operator time plus AI compute at twice its cost, and a video is a flat 60 tokens however long it takes us.

You buy blocks of 500 tokens for AED 500 — the same price per token as the plan, never more. Up to 1,800 unused tokens roll into the following month and expire after that. We will not start work that would take your balance below zero without asking you first.

No. The price is published and it is the same for every client. The only two things that change what you pay are paying yearly, which keeps 15%, and the referral credit — both are published rules, not a negotiation.

If your site, app or CRM is down we answer within the hour at any time and aim to restore within four. Everything else gets a first response within four business hours. Availability is 99.5% a month; miss it and you get 360 tokens back on request.

Twelve months, with sixty days' written notice either way. If you paid for the year, we keep AED 3,600 for each month or part month you used and refund the rest within thirty days. From month eleven the refund is zero, which is the annual discount being used up.

Your domain is registered in your name. Your content and your customers' data are yours and are exported on request in standard formats. The platform itself stays ours. You can buy a copy of your own instance at any time for AED 25,000, fixed in the contract from day one.

It follows from where your business is established, and you see it on the Order Form before you sign. The table at the bottom of this page is generated from our own register, so it is always current.

Interest of 1% a month from the day after the due date, then a written suspension notice, then suspension seven days later — the site and app show a maintenance page and the Concierge answers billing questions only. The moment you pay, service is back within fifteen minutes and interest stops.

Always. You have a named operator, and the Concierge hands the conversation to them the moment you ask, or the moment it is out of its depth. It will tell you it is automated if you ask it.